Shipping policy

Shipping Policy

Last updated: 16 September 2026

This policy explains how Birth Bumps prepares, dispatches and delivers orders.

It forms part of our Terms of Service.

Dispatch and Preparation

Orders are carefully prepared and packed by Birth Bumps before dispatch.

Our estimated delivery timeframe includes the time needed to prepare your order and the time taken by Royal Mail or EVRi to deliver it.

Orders placed at weekends or on UK bank holidays will begin processing on the next working day.

Working days are Monday to Friday, excluding UK bank holidays.

UK Delivery Timeframe

We currently deliver within the United Kingdom.

We aim to deliver UK orders within the following timelines, which include the packing timescales plus the aimed number of days by Royal Mail or EVRi:

Economy - 7-10 working days of the order being placed.

Standard - 3-6 working days of the order being placed.

Express - 2-3 working days of the order being placed.

This includes preparation and dispatch, followed by an estimated working days for Royal Mail or EVRi delivery.

Delivery times are estimates rather than guarantees. Occasionally, an order may take a little longer during busy periods, postal disruption or circumstances outside our reasonable control.

Unless a different period has been agreed, consumer orders will be delivered without undue delay and no later than 30 days after the contract is formed.

Delivery Costs

The available delivery options and their costs will be shown at checkout before you complete your purchase.

The applicable delivery charge will also appear in your order confirmation.

Dispatch Confirmation and Tracking

We’ll email you when your order has been dispatched.

If tracking is available for the delivery service used, the relevant tracking information will be included in your dispatch email.

Not every Royal Mail service provides full end-to-end tracking.

Responsibility for Consumer Deliveries

For consumer orders, Birth Bumps remains responsible for the products until they are delivered to you or to a person you have nominated to receive them.

If you independently appoint a carrier that was not offered by Birth Bumps, responsibility may pass to you when the products are handed to that carrier.

Delivery Delays

Occasionally, deliveries may be delayed because of severe weather, postal disruption, particularly busy periods or other circumstances outside our reasonable control.

If your order hasn’t arrived within the expected timeframe, please contact us at info@birthbumps.com, quoting your order number.

We’ll take reasonable steps to investigate delayed or missing orders with the delivery provider.

Incorrect Delivery Addresses

Please check that your delivery address is complete and accurate before placing your order.

If you notice an error, contact us as soon as possible. Once an order has been dispatched, we may not be able to redirect it.

Birth Bumps is not responsible for a delay caused by incomplete or inaccurate delivery information supplied by the customer. This does not affect our responsibility where the mistake was made by Birth Bumps or the delivery provider.

Failed or Uncollected Deliveries

If an order is returned to us because:

the delivery address was incomplete or incorrect;
delivery could not be completed;
the parcel was not accepted; or
the parcel was not collected from the delivery provider,

we’ll contact you about the available options.

If you ask us to send the order again, we may require payment of the reasonable redelivery cost where the failed delivery was not caused by Birth Bumps or the delivery provider.

If an order is returned to us and you no longer want it, any cancellation or refund will be handled in accordance with our Return and Refund Policy and your applicable legal rights.

Damaged Deliveries

If your order arrives damaged, please contact us as soon as reasonably possible. We may ask for photographs of the product and packaging to help us investigate the damage with the delivery provider. Please see our Returns and Refunds Policy for details of replacements and refunds.

Professional Orders

Professional multipacks and other professional products are dispatched using the delivery options displayed at checkout.

Professional customers should inspect the external condition and contents of their delivery promptly and contact us as soon as reasonably possible if products appear to be missing, damaged or incorrect.

This does not remove any rights relating to faulty, damaged, incorrect or misdescribed products.