Return and Refund Policy

Last updated: 16 September 2026

We hope you’ll be happy with your Birth Bumps purchase. If you change your mind or something isn’t right with your order, this policy explains how cancellations, returns, replacements and refunds are handled.

This policy forms part of our Terms of Service.

Consumer Cancellation Rights

If you purchase from us as a consumer online, you normally have the right to cancel your order without giving a reason.

You must tell us that you wish to cancel within 14 days of receiving your order.

Once you have told us that you wish to cancel, you then have a further 14 days to return the products.

To notify us, email info@birthbumps.com and provide:

• your name;

• your order number;

• the product you wish to return; and

• the date you received it.

You may also use the model cancellation form at the end of this policy, although you do not have to use it.

Cancelling Before Dispatch

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at info@birthbumps.com.

We’ll do our best to stop the order. If it has already been dispatched, you can return it using the process set out below.

Returning a Product

Please contact us before returning your order so that we can provide the appropriate instructions and identify your return promptly.

Contacting us first helps us process the return, but it does not remove or restrict any statutory cancellation rights you may have.

Returns should be sent to:

Birth Bumps
Tudor Cottage
Pilgrims Way
Westhumble
RH5 6AW
United Kingdom

Please include your name and order number inside the parcel.

Condition of Consumer Returns

Please return the product complete, including its cards, box, inserts and any other components supplied with it.

You may open and inspect the product as you would reasonably be able to in a shop.

If it has been handled more than necessary and its value has been reduced, we may make an appropriate deduction from your refund.

You do not lose your statutory cancellation rights simply because you have opened the outer packaging.

Change-of-Mind Return Postage

Unless the product is faulty, damaged, incorrect or not as described, you are responsible for the direct cost of returning it.

We recommend using an appropriate postal service and obtaining proof of postage. The returned product remains your responsibility until it reaches us.

Refunds

We’ll issue your refund without undue delay and no later than 14 days after we receive the returned products or you provide evidence that they have been sent back, whichever happens first.

Returning an entire order

If you cancel and return your entire order, we’ll refund:

• the price paid for the returned products; and

• the cost of our least expensive standard delivery option.

If you selected a more expensive or premium delivery service, we are not required to refund the additional delivery cost.

Returning part of an order

If you return only part of an order, the original delivery charge will not normally be refunded.

How refunds are paid

Refunds are made to the original payment method unless otherwise agreed.

Once we have issued a refund, your bank or payment provider may take additional time to show it in your account.

Faulty, Damaged or Incorrect Products

If your product is faulty, damaged, not as described, not fit for purpose or different from what you ordered, please contact us as soon as possible at info@birthbumps.com.

Please provide:

• your name;

• your order number;

• a description of the problem; and

• photographs, if available and helpful.

If your order arrives damaged, faulty or incorrect, please contact us as soon as reasonably possible. We may ask you to provide photographs of the product and packaging to help us assess the issue and, where relevant, raise it with the delivery provider.

Where an item is faulty, incorrect or damaged in transit, Birth Bumps will arrange an appropriate replacement or refund at no additional cost to you. Where a return is required, we will provide a prepaid return method or reimburse reasonable return costs. Your statutory rights are not affected.

Consumers have rights under the Consumer Rights Act 2015. These may include the right to reject faulty goods and receive a refund within 30 days of receiving them. Further rights may apply after that period.

Nothing in this policy limits or replaces your statutory rights.

Exchanges

We do not currently operate a separate exchange service.

If you would like a different product, the simplest option is to return the original product in accordance with this policy and place a new order.

If your product is faulty, damaged or incorrect, please contact us so that we can arrange an appropriate replacement or refund.

Sale Items and Discounted Products

Products purchased in a sale, as part of a promotion or using a discount code have the same statutory cancellation and faulty-goods rights as products purchased at full price.

Any additional voluntary conditions applying to a particular promotion will be stated clearly when the offer is made.

Gift Cards

Where Birth Bumps Gift Cards are available, they cannot be exchanged for cash.

A Gift Card purchased online may be cancelled where a statutory cancellation right applies, provided it has not been redeemed or partially redeemed.

A Gift Card cannot normally be cancelled or refunded once it has been redeemed or partially redeemed, except where required by law.

Any expiry date or additional condition applying to a Gift Card will be made clear before it is purchased.

Nothing in this section limits any rights that cannot legally be excluded.

Personalised Products

The statutory change-of-mind cancellation right may not apply to products that are made to a customer’s specification or are clearly personalised.

If Birth Bumps offers a product falling within this exception, this will be made clear in the product description before the order is placed.

This does not affect your rights if a personalised product is faulty, damaged, incorrect or not as described.

Professional and Business Orders

An order placed mainly for use within a business, class, clinic or professional service, or for resale, is a professional or business purchase.

The statutory consumer cancellation period does not normally apply to these purchases.

Birth Bumps nevertheless offers professional customers a 14-day goodwill return period. Professional customers must notify us within 14 days of receiving the order.

To qualify for a goodwill return, professional products and multipacks must be:

• unused and unopened;

• returned with the full quantity originally supplied;

• complete and in their original packaging; and

• in a condition suitable for resale.

Professional multipacks must be returned as the complete multipack purchased. Individual products from a discounted multipack cannot normally be returned separately for a partial refund.

Professional customers are responsible for change-of-mind return postage and should contact us before returning an order.

We may decline a professional goodwill return if these conditions are not met.

This goodwill policy does not affect any rights relating to products that are faulty, damaged, incorrect or not as described.

Professional use, classroom licensing and resale are governed by the professional provisions in our Terms of Service.

Products Purchased as Gifts

If a physical product was purchased as a gift, the return should normally be arranged by the original purchaser.

Any refund will usually be made to the original payment method used to place the order.

This section concerns physical products purchased as gifts and is separate from the Gift Cards section above.

Proof of Purchase

We may ask for reasonable proof that the product was purchased directly from Birth Bumps.

This might include an order confirmation, receipt, order number, payment record or other evidence of purchase.

Products purchased from another retailer or professional reseller should normally be returned to the business from which they were purchased. Your legal rights against that seller remain unaffected.

Model Cancellation Form

You may use this form to notify us that you wish to cancel a consumer order. You do not have to use it and may simply email us instead.

To: Jenny Parsons trading as Birth Bumps
Email: info@birthbumps.com

Address:
Tudor Cottage
Pilgrims Way
Westhumble
RH5 6AW
United Kingdom

I/We hereby give notice that I/We cancel my/our contract for the sale of the following products:

Product:
Order number:
Ordered on:
Received on:
Customer name:
Customer address:
Date:

Signature:
Only required if this form is submitted on paper.

Contact Us

If you have a question about a cancellation, return, replacement or refund, please contact:

Jenny Parsons trading as Birth Bumps
Tudor Cottage
Pilgrims Way
Westhumble
RH5 6AW
United Kingdom

Email: info@birthbumps.com